COVID-19 FAQs

What is the Alaska Center for the Performing Arts doing to reduce the risk of exposure to the novel coronavirus when attending an event?

Mitigation efforts vary from venue to venue and from event to event. Please visit the event description for the show you are attending for details and specific requirements before coming to each event.

  • High-touch surfaces such as door handles, handrails, and theatre seats at the PAC are cleaned and disinfected before each event.

  • Restrooms and other high-traffic areas of the PAC are cleaned and disinfected regularly during and between each public event.

  • Additional mitigation such as face masks and COVID-19 testing may be required as determined by the artist and promoter of each event. Additional mitigation measures for each event will be listed on that event's description page on CenterTix. When possible, these requirements will also be communicated to ticket buyers by email the week of the event.

  • If you are sick, please stay home. Please perform your own health assessment for you and your guests before leaving for the PAC. Anyone exhibiting COVID-19 symptoms should stay home.

If I am sick on the day of a show, what should I do?

Please stay home and take care of yourself.

Please also notify CenterTix as soon as you realize that you cannot attend. CenterTix staff can help you transfer your tickets to someone who can use them and explore other options. Please call 907-263-ARTS (2787) or send an email to [email protected] or use our online contact form.

Which door do I enter?

The PAC opens its doors for events only. Lobby doors open 90 minutes prior to the event beginning, and theatre doors typically open 30 minutes prior to the start of the event. If you come to a locked door, please look for a sign on the door with directions to alternate entry locations.

Can I buy tickets when I arrive?

Yes, the box office windows will be open when the lobby opens (generally 90 minutes prior to all ticketed events at the Alaska PAC).

As long as tickets are still available for sale, they can be purchased on site prior to an event. Electronic payment types are preferred but cash can be taken when no other payment is possible.

Can I get beverages and snacks at the event?

Offerings by our concessionaire Crush Bistro and Bottle Shops are available and vary by event. Additionally, there are vending machines with bottled water in both main lobbies.

Will coat check be open?

Yes, coat check is available October 1st through May 1st at the PAC.

After May 1st, please bring only what you can keep with you throughout your visit.

Will the patron lounge be open?
How often is the theater cleaned?

Our theaters are cleaned and disinfected between every public performance.

High touch surfaces and restrooms are cleaned multiple times throughout the day.

Do I need to bring my own hand sanitizer?

You are welcome to bring your own hand sanitizer, but it is not necessary.

We are providing hand sanitizer in various places throughout the facility. Public restrooms are also open throughout the building to allow easy access to soap and water.

What should I do if I am uncomfortable attending an indoor event?

If you have tickets for an event that you are no longer comfortable attending, please contact CenterTix in advance.

Please reach out to us as soon as you decide you need to explore your options. Tickets can be transferred to others who can use them or can be donated back to the event organizer.

What happens if a show is cancelled?

As a result of COVID-19, the status of your performance is subject to change.

If your event is cancelled, you will receive a notification of cancellation as soon as possible and be offered an exchange or a full refund for your purchase.

How May We Help?

Our all-Alaska staff is here to answer your questions and more. Call us at 907-263-ARTS (2787).

  • Max Aronson.

    Max Aronson

    Asst. Box Office Manager
    907-263-2711 maronson@centertix.com
  • John Fraser.

    John Fraser

    Director of Ticketing
    907-263-2722 jfraser@centertix.com

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