COVID-19 Notice: New mitigation protocols in place for all events. More Info

COVID-19 FAQs

What is the Alaska Center for the Performing Arts doing to reduce the risk of exposure to the novel coronavirus when attending an event?

Our mitigation plan begins the moment you get your ticket and ends when you have left the PAC. Mitigation plans change from venue to venue and from event to event. Please visit the event description for the show you are attending for details and specific requirements before coming to each event.

  • If you are sick, please stay home. Please perform your own health assessment for you and your guests before leaving for the PAC. Anyone exhibiting COVID-19 symptoms should stay home. Contact CenterTix for a refund as soon as you know you will not attend due to illness.

  • Arrival times will be shared with all ticket buyers the week of the show in our “reminder email.” To help prevent congestion both inside and outside the facility, please make every effort to arrive at the recommended time.

  • Often, visitors are required to show proof of vaccination against COVID-19 completed at least 2 weeks prior to the event or a negative result for a COVID-19 test taken within 72 hours of the event. Currently, this requirement does not extend to booster shots.

  • Visitors are required to wear face masks over the nose and mouth at all times while in the PAC. Our staff will be wearing masks too. If you do not have a mask, the PAC has a free one for you. At select youth events, masking is not required for people under age 18. Visit the event description on CenterTix for details.

  • High-touch surfaces such as door handles, handrails, and theatre seats are cleaned and disinfected before each event.

  • Restrooms and other high-traffic areas are cleaned and disinfected regularly during and between each public event.

  • Water fountains are disabled to help maintain public health.

  • Concession menus are limited to provide quicker service, and cashless payments are preferred.

  • Capacity has returned to 100% for most events. A few events continue to perform at 50% capacity.

If I am sick on the day of a show, what should I do?

Please stay home and take care of yourself.

Please also notify CenterTix as soon as you realize that you cannot attend. Everyone who notifies the ticket office in advance that they will miss a show due to illness or other COVID-19 concerns will be given a full refund for their tickets. Please call 907-263-ARTS (2787) or send an email to [email protected] or use our online refund request form.

If I have been in close contact with someone who has COVID-19 recently but I am not showing any symptoms, can I still come to an event?

If you are vaccinated, you can still attend an event.

Because of the current high transmission of the Omicron variant in Alaska, you should consider taking a COVID-19 test 5 days after your last exposure.

Unvaccinated people who have come into close contact with someone with a confirmed case of COVID-19 within 10 days of the event are strongly encouraged to stay home.

Close contacts include everyone you live with as well as anyone who has been closer to you than 6 feet for more than 15 minutes. Even if you and a close contact were wearing masks at all times, it is considered a close contact.

Please contact the CenterTix as soon as you realize that you cannot attend due to COVID-19 exposure. Everyone notifying the ticket office for this reason in advance of the show will be given a full refund. Please call 907-263-ARTS (2787) or send an email to [email protected] or use our online refund request form now.

What are COVID-19 symptoms?

COVID-19 is a new illness and information about it is being updated regularly. Some infectious people never develop symptoms.

If you have any of the following symptoms that cannot be attributed to other known medical conditions, please stay home and seek medical assistance.

  • Fever

  • Cough

  • Shortness of breath

  • Other respiratory problems

  • Loss of taste

  • Loss of smell

The Municipality of Anchorage is hosting a list of resources on their website for anyone impacted by COVID-19 within Anchorage. The list includes a link to testing sites.

Who is eligible to get a COVID-19 vaccination?

Up to date information about who is eligible for COVID-19 vaccination can be found on the CDC's website.

Availability of COVID-19 vaccines in Alaska can be found at covid19.alaska.gov.

Am I required to have a COVID-19 vaccination to attend?

Please visit the event description for the show you are attending for details and specific requirements before coming to each event, including requirements (if any) for vaccination, negative test or proof of recovery results if required.

Are COVID-19 booster shots required?

No. At this time booster shots are not required when attending events.

Information and recommendations about booster shots can be found on the CDC's website.

I lost my vaccination card. What should I do?

Please contact your vaccine provider for a replacement record. If you were vaccinated at one of the State of Alaska's vaccination centers, you can request your vaccine record with this form.

Do children have to pass a COVID-19 test to see an event at the PAC?

Please visit the event description for the show you are attending for details and specific requirements before coming to each event, including requirements (if any) for youth vaccination, negative test or proof of recovery results, if required.

Can I take a home test?

If proof of negative test is a required option, home tests that do not result in a verifiable document do not qualify.

A verifiable test result displaying the testing date, result, and name of the tested individual must be provided at the event., if proof of negative test is a required option. The test result can be printed or digital.

Any COVID-19 test provider can assist. Please be sure to take the test within 72 hours of the show.

Where can I get a COVID-19 test?

Any COVID-19 test provider can assist. A verifiable test result displaying the testing date, result, and name of the tested individual must be provided at the event. The test result can be printed or digital.

Please be sure to take the test within 72 hours of the show.

The Municipality of Anchorage maintains a list of free testing sites.

Home tests that do not result in a verifiable document do not qualify.

On the day before your show, you can take a rapid test at Team One. Rapid tests cost $31.00 each if you show your ticket for an event performing at the PAC on the following day. If you do not have your ticket the cost is $50.00 per test. Team One is located at 5431 East 30th Avenue and is open Monday through Friday from 8:30 AM to 7:00 PM, and Saturday and Sunday from 9:00 AM to 5:00 PM on days preceding events at the PAC. Due to high demand, Team One recommends calling 907-929-3900 before coming in for a test.

Can I take a COVID-19 test when I arrive?

For select events at the Alaska Center for the Performing Arts, a limited number of rapid tests are available beginning 90 minutes before the event. Tests are administered by Team One and cost $31.00 each with proof of ticket. Results are generally available within 20 minutes of taking the test.

If proof of negative test is a required option and members of your party are not vaccinated, please arrange to take COVID-19 tests in time to have results prior to arriving for the event. This test must be taken within 72 hours of the event to satisfy the requirements for events at the PAC.

What should I do if I get a positive test result on my COVID-19 test?

Unless you recently recovered from COVID-19, please stay home and isolate yourself.

Please contact CenterTix for a ticket refund as soon as you receive your positive result. Refunds must be processed before the event begins.

I recently recovered from COVID-19 and cannot pass a viral COVID-19 test. What should I do?

For events that require proof of vaccination OR negative test OR proof of recovery, you are still able to attend if you can provide proof of recovery. Please check the event information on CenterTix.com to see if proof of recovery is an option for the show you want to attend.

This option is only available to someone who was diagnosed with COVID-19 no more than 90 days prior to the event and no less than 11 days prior to the event.

Proof of recovery must be in the form of a documented positive result on a COVID-19 viral test accompanied by matching I.D. and an official letter from your physician that approves you for travel or entry into a large indoor event.

What is proof of recovery?

People who recently recovered from COVID-19 can continue to test positive for COVID-19 but are no longer considered infectious by the CDC. Proof of recovery is an alternative to proof of vaccination or proof of a negative test.

This option is only available to someone who was diagnosed with COVID-19 no more than 90 days prior to the event and no less than 11 days prior to the event. This option requires that the recovered person has not taken fever-reducing medication and has not had a fever in the preceding 24 hours.

Proof of recovery must be in the form of a documented positive result on a COVID-19 viral test accompanied by matching I.D. and an official letter from your physician that approves you for travel or entry into a large indoor event.

What do I need to bring with me to the event?

For events at the PAC, please bring the following 4 items with you:

  • MASKS REQUIRED FOR ALL EVENTS, please bring your favorite face mask (if you don't have one, we have a free one for you)

  • IF REQUIRED, your proof of full vaccination (completed at least 2 weeks before the event), or proof of a negative COVID-19 test result (taken within 72 hours of the event), or proof of recovery for applicable events

  • your identification (not required for minors)

  • your event ticket (unless you are purchasing upon arrival)

Am I required to wear a face mask?

Yes, for most indoor events face masks are required.

Everyone, regardless of vaccination status, is required to wear a face mask over their nose and mouth.

For select youth events, masking is not required for people under age 18. These events are clearly identified in the COVID-19 protocols information in the event description on CenterTix.

Additional guidance for unvaccinated people from the Centers for Disease Control and Prevention can be found here.

Are children required to wear face masks?

Yes, the Centers for Disease Control and Prevention recommends that children wear face masks in public settings. However, children younger than 2 years old should not wear face masks. For more information, please visit the CDC at cdc.gov.

For select youth events, masking is not required for people under age 18. These events are clearly identified in the COVID-19 protocols information in the event description on CenterTix.

If I cannot wear a face mask for medical reasons, can I still come to an event?

People who are unable to wear a face mask for disability or medical reasons should find a reasonable alternative to protect their health during their visit. More information can be found at the Centers for Disease Control’s website.

Will performers be wearing face masks?

Performers are allowed to remove their face masks when they are performing.

How will physical distancing be enforced?

Physical distancing requirements apply to select events only. This information can be found in the event information for these events.

When social distancing is required, everyone will be asked to maintain some distance from non-household members at all times inside the facility.

Appropriate signage will be posted and announcements will be made to help everyone comply. High-traffic areas such as concessions and restrooms will have queues with clear labels to assist with appropriate distancing. For events inside our theatres, audience members will be encouraged to take their seats as soon as the performance space opens in order to alleviate congestion in the lobbies.

Will I be seated next to people outside my household group?

Yes, you will likely be seated next to people outside your household group. Most events have returned to full capacity. Please consult the event information for your show to see details relevant to that event.

For select events that require physical distancing, every effort has been made to keep household groups isolated from other audience members, performers and staff. At these events, up to 50% of the seats will be removed from sale to keep each household group separated by some distance. Please sit only in your assigned seat for an event. If someone is seated too close to you, please notify staff as soon as possible so that we can investigate and solve the situation.

Can I come to an event with a friend outside my household group?

Yes, we hope that you do.

For events that require social distancing, if either of you is unvaccinated we recommend that you select seats that are near but still socially distant from each other. Please leave 3 empty seats between you and your guest. If you need help finding seats, please reach out to CenterTix, our official box office at 907-263-ARTS (2787).

Can I buy tickets when I arrive?

Yes, the box office windows will be open when the lobby opens (generally 90 minutes prior to all ticketed events at the Alaska PAC).

As long as tickets are still available for sale, they can be purchased on site prior to an event. Electronic payment types are preferred but cash can be taken when no other payment is possible.

Do I need to bring my own hand sanitizer?

You are welcome to bring your own hand sanitizer, but it is not necessary.

We are providing hand sanitizer in various places throughout the facility. Public restrooms are also open throughout the building to allow easy access to soap and water.

Which door do I enter?

The PAC opens its doors for events only. Lobby doors open 90 minutes prior to the event beginning, and theatre doors typically open 30 minutes prior to the start of the event. If you come to a locked door, please look for a sign on the door with directions to alternate entry locations.

Can I get beverages and snacks at the event?

Offerings by our concessionaire Crush Bistro and Bottle Shops are available and vary by event. Additionally, there are vending machines with bottled water in both main lobbies.

Will coat check be open?

Yes, coat check is available October 1st through May 1st at the PAC.

After May 1st, please bring only what you can keep with you throughout your visit.

Will the patron lounge be open?
How often is the theater cleaned?

Our theaters are cleaned and disinfected between every public performance.

High touch surfaces and restrooms are cleaned multiple times throughout the day.

What should I do if I am uncomfortable attending an indoor event?

If you have tickets for an event that you are no longer comfortable attending, please contact CenterTix in advance.

We understand that your situation may change. Please reach out to us as soon as you decide you need to explore your options. Tickets can be refunded or their value can be donated back to our non-profit arts partners

What else can I do to reduce my risk of exposure to the novel coronavirus?

The Centers for Disease Control and Prevention has excellent information about how you can mitigate risk for you and your loved ones.

Please visit the CDC online for comprehensive information and safety tips.

What happens if a show is cancelled?

As a result of COVID-19, the status of your performance is subject to change.

If your event is cancelled, you will receive a notification of cancellation as soon as possible and be offered an exchange or a full refund for your purchase.

In addition, we have established and are updating our COVID-19 safety measures regularly. Everyone who attends an event must follow the current safety measures. Information about the current safety requirements will be sent to all ticket buyers in an email reminder the week of the event.

How May We Help?

Our all-Alaska staff is here to answer your questions and more. Call us at 907-263-ARTS (2787).

  • John Fraser.

    John Fraser

    Director of Ticketing
    907-263-2722 jfraser@centertix.com
  • Max Aronson.

    Max Aronson

    Asst. Box Office Manager
    907-263-2711 maronson@centertix.com

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