Ticketing FAQs

Where can I buy tickets?

CenterTix sells tickets online at CenterTix.com, at the ticket office of the Alaska Center for the Performing Arts and over the phone at 263-ARTS (907-263-2787)

For business hours, contact information and office locations, please visit our CenterTix contact page.

During regular business hours, all transactions are handled by phone, email and chat only.

Walkup ticket sales are available immediately prior to events or by appointment only. The ticket office opens 90 minutes prior to most ticketed events at the PAC.

Are there any charges or fees associated with ticket prices?

CenterTix has some of the lowest fees in the industry.

Because our fees are exactly the same online as they are over the phone and at our ticketing office, you can choose the most convenient shopping option for your busy lifestyle.

For more information view our ticket fees page.

What is a subscription ticket?

A subscription ticket is purchased in a special promotion that includes tickets to several events.

A subscription package usually consists of tickets to three or more shows presented by the same organization. Often these tickets are sold at a discount and come with additional subscriber benefits. Not all event presenters offer subscription tickets.

View our subscriptions page for current season packages.

Why do babies need tickets?

For most events, babies need tickets to enter the theatre.

Parents may hold children younger than two (2) years on their laps. Exceptions are determined on a show-by-show basis by the event’s organizer.

The Alaska Center for the Performing Arts recommends that children six (6) and younger are brought to family events and events specifically designed for children only. When young children come to an event, the accompanying adult is responsible for making sure the youngster does not disturb other audience members.

How do I print my tickets?

We recommend that you do not print your tickets. If you are having difficulty with your mobile tickets, please visit the box office on your way into the event. We will be happy to assist.

If you need to send your ticket to someone else, we recommend using the ticket transfer option. Ticket transfer becomes active as soon as the ticket delay period has passed.

Please contact us directly if you need assistance.

What is the "ticket delay" period?

Ticket delay is a security feature of electronic tickets. Tickets are only valid if they have a QR code (a checkered square image) in the middle of each ticket. The delay period hides the QR code on tickets until 48 hours prior to the performance. Once the delay period has ended, the QR code will appear and make the ticket active.

Please do not try to forward tickets to guests until the delay period has ended. Tickets that do not have the QR codes are not valid for entry to events.

How do I forward mobile tickets to a friend?

The link to forward a mobile ticket to a friend is under the QR code of each mobile ticket.

Pressing the “Ticket Transfer” link opens a new window that displays each ticket that is eligible for forwarding. Check all the tickets that you want to forward to the same email address and enter the destination email address. Press send. It's that easy.

Please be sure to enter the recipient’s address correctly. Alerting your friend in advance that you are sending the ticket is recommended.

How can I improve my online ticket purchasing experience?

We are always eager to improve our services and implement new ideas.

We’ve learned a few tricks that often lead to success. Please see if these ideas help you today.

Please enable popups. This allows useful information to be displayed in a new window to assist you.

Please enable cookies. This allows the shopping cart to keep track of your tickets.

Please refresh your screen. Pressing the "refresh" icon or CTRL+R is an excellent way to refresh your current page.

Please check for any browser updates. Often, known issues can be resolved by installing the latest updates to your device.

If you would like some additional help, please contact us directly for assistance.

I didn't receive my order confirmation email (or my electronic tickets). What should I do?

Check your spam or junk email folder.

If you purchased your tickets online at CenterTix.com, you can log into your account and download your tickets directly from the website.

If you need assistance, please contact us directly. Please have your order number ready if possible. We can double-check the email address provided during the purchase process and resend the confirmation to you.

I cannot remember my password, what should I do?

CenterTix can send you a password reset email.

If you cannot remember your password, enter your email address in the email/username field of the "Sign In" page and click the “Forgot your Password?” link located next to the login button. A password reset email will be sent to you.

You might need to check your spam or junk folder for this email. Please contact us for additional help.

When I press "Place Order" I get an error message. Is my order complete?

Successful orders end with an “Order Placed” screen that clearly states that “Your order is complete.”

If your order did not complete and you received an error message, please press the “More Info” button for more information and recommendations.

For best results, please contact us. We want to help.

My tickets were lost or stolen. What should I do?

CenterTix can reprint your tickets and hold the replacements at Will Call.

Please contact us with as much of this information as possible:

  • order number

  • place of purchase

  • name of the purchaser

  • payment information (e.g. last 4 digits of the credit card number, payment total, etc.)

  • event name including day, date and time of the show

  • number of tickets purchased

  • approximate seat location purchased

Once we find a matching transaction, the lost tickets will be reprinted and placed in will call for you. A reprint fee of $1.00 per reprinted ticketed will be collected when the replacement tickets are picked up.

I have a youth ticket but an adult is going to use it instead. Is this OK?

Please bring the ticket to the ticket office so we may exchange the ticket to reflect the adult price and include the Municipality of Anchorage fee.

The MOA requires that all adults pay this fee. The difference in the total price of the ticket will also be collected at the time of the exchange.

I can't use my tickets. How do I get a refund?

All ticket sales through CenterTix are final. Refunds are only available for cancelled or rescheduled performances.

If the event is not cancelled or rescheduled and you purchased ticket insurance and have a qualifying event, please consult your insurance policy for claim information and procedures.

For cancelled performances, refund information including refund eligibility and timeframe will be posted in the event description on CenterTix.

For rescheduled performances, refund requests must be processed by CenterTix prior to the new performance start time. Please submit refund requests as soon as possible to allow time for staff to contact you to complete the refund prior to the start of the event. Requests received prior to the event that have not been fully resolved before the event starts might still be eligible for an in-store credit that can be used on your next purchase instead of a refund.

If you are unable to use your tickets and you do not qualify for a refund, you may still have several options available to you:

  • Donate the value of your tickets back to the event presenter. Many of our non-profit arts partners will use the funds from your donation to help fulfill their mission in our community.

  • Exchange the tickets. Many tickets are eligible for exchange. Please call CenterTix at 263-ARTS (907-263-2787) to see if your tickets are eligible or visit our ticket exchange page for more information.

  • Gift the tickets. Gifting the tickets to someone else will show your friends and family how much you care as well as put a smile on someone’s face.

How May We Help?

Our all-Alaska staff is here to answer your questions and more. Call us at 907-263-ARTS (2787).

  • John Fraser.

    John Fraser

    Director of Ticketing
    907-263-2787 jfraser@centertix.com
  • Miki McKay.

    Miki McKay

    Box Office Manager
    907-263-2787 mmckay@centertix.com

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