Ticketing FAQs

CenterTix sells tickets online at CenterTix.com, at the ticket office of the Alaska Center for the Performing Arts and over the phone at 263-ARTS (907-263-2787)

For business hours, contact information and office locations, please visit our CenterTix contact page.

During regular business hours, all transactions are handled by phone, email and chat only.

Walkup ticket sales are available immediately prior to events or by appointment only. The ticket office opens 90 minutes prior to most ticketed events at the PAC.

CenterTix has some of the lowest fees in the industry.

Because our fees are exactly the same online as they are over the phone and at our ticketing office, you can choose the most convenient shopping option for your busy lifestyle.

For more information view our ticket fees page.

Choose "Will Call" if you would like to pick up your tickets in person.

Will Call tickets may be picked up at the event within 1 hour of the start time. Please plan to arrive at least 30 minutes prior to curtain when picking up tickets. Remember, an ID is required to pick up tickets.

Why do I have to show my ID when I pick up tickets?

We want to make sure that the person who purchased the tickets is the one who receives the tickets. Exceptions can be made by contacting CenterTix prior to the event.

Someone else is picking up my Will Call tickets. What do I need to do to make it easier for them?

We can leave Will Call tickets under an alternate name only at the request of the ticket buyer. Please contact CenterTix and provide the name of the person who will be arriving with photo ID to pick up the tickets. Please provide the order number when possible.

My tickets are waiting for me at Will Call. How early should I arrive to claim my tickets?

We recommend arriving at least 30 minutes prior to the performance to claim tickets as there may be a line of people waiting to purchase or pick up their tickets as well.

I purchased my tickets through CenterTix but the performance is in another venue. Where and when should I pick up my Will Call tickets?

Usually, Will Call tickets will be available at the venue at least 30 minutes prior to the event start time. Exceptions will be posted on the performance description. Check the event description or contact CenterTix for more detailed information about performances at unusual locations.

A subscription ticket is purchased in a special promotion that includes tickets to several events.

A subscription package usually consists of tickets to three or more shows presented by the same organization. Often these tickets are sold at a discount and come with additional subscriber benefits. Not all event presenters offer subscription tickets.

View our subscriptions page for current season packages.

For most events, babies need tickets to enter the theatre.

Parents may hold children younger than two (2) years on their laps. Exceptions are determined on a show-by-show basis by the event’s organizer.

The Alaska Center for the Performing Arts recommends that children six (6) and younger are brought to family events and events specifically designed for children only. When young children come to an event, the accompanying adult is responsible for making sure the youngster does not disturb other audience members.

If you selected “[email protected]” or “Mobile” delivery, you have a couple options.

Option One — Open the tickets from the order confirmation email.

• Opening your tickets is easiest when images are loaded. If images are blocked, find the link to download them at the top of the email message.

• For SmartPhone tickets, the link to your tickets is located below the order number and reads "Mobile Tickets." From your smartphone, follow this link to download your tickets.

• For [email protected] tickets, the link reads “Print Your Tickets.” Follow this link to open your tickets. Print this entire document (one page per ticket).

Option Two — Open your tickets online from your CenterTix account.

• If you purchased your tickets online, you can log into your account.

• Under "Recent Orders," select the order you wish to print. The link to your tickets is in the “Shipping Details” section of your order.

Please contact us directly if you need assistance.

The link to forward a mobile ticket to a friend is under the QR code of each mobile ticket.

Pressing the “forward to a friend” link opens a new window that displays each ticket that is eligible for forwarding. Check all the tickets that you want to forward to the same email address and enter the destination email address. Press send. It's that easy.

Please be sure to enter the recipient’s address correctly. Alerting your friend in advance that you are sending the ticket is recommended. Tickets that are not received due to full inboxes or address errors cannot be resent.

If you have an Apple device, you can store your tickets in your Apple Wallet.

Apple Wallet tickets are available for all shows that allow electronic tickets. If you select “[email protected]” or “Mobile” delivery for your tickets when you order them, you will be able to add your tickets to your Apple Wallet from the show reminder email that is sent within 24 hours of the event.

• From you Apple device:

• Open you show reminder email.

• Press the "Get your tickets" link located below your Order Number.

• When your tickets open in the new window, press the "Apple Wallet" below the QR code for the tickets you want to store in your Apple Wallet. You will repeat this step for each ticket you want to add to your wallet.

• Follow the prompts each time you press the Apple Wallet icon.

• The next time you open your Apple Wallet app on your device, you will find your tickets sorted by performance date.

We are always eager to improve our services and implement new ideas.

We’ve learned a few tricks that often lead to success. Please see if these ideas help you today.

Please enable popups. This allows useful information to be displayed in a new window to assist you.

Please enable cookies. This allows the shopping cart to keep track of your tickets.

Please refresh your screen. Pressing the "refresh" icon or CTRL+R is an excellent way to refresh your current page.

Please check for any browser updates. Often, known issues can be resolved by installing the latest updates to your device.

If you would like some additional help, please contact us directly for assistance.

Check your spam or junk email folder.

If you purchased your tickets online at CenterTix.com, you can log into your account and download your tickets directly from the website.

If you need assistance, please contact us directly. Please have your order number ready if possible. We can double-check the email address provided during the purchase process and resend the confirmation to you.

CenterTix can send you a password reset email.

If you cannot remember your password, enter your email address in the email/username field of the "Sign In" page and click the “Forgot your Password?” link located next to the login button. A password reset email will be sent to you.

You might need to check your spam or junk folder for this email. Please contact us for additional help.

Successful orders end with an “Order Placed” screen that clearly states that “Your order is complete.”

If your order did not complete and you received an error message, please press the “More Info” button for more information and recommendations.

For best results, please contact us. We want to help.

CenterTix can reprint your tickets and hold the replacements at Will Call.

Please contact us with as much of this information as possible:

• order number

• place of purchase

• name of the purchaser

• payment information (e.g. last 4 digits of the credit card number, payment total, etc.)

• event name including day, date and time of the show

• number of tickets purchased

• approximate seat location purchased

Once we find a matching transaction, the lost tickets will be reprinted and placed in will call for you. A reprint fee of $1.00 per reprinted ticketed will be collected when the replacement tickets are picked up.

Please bring the ticket to the ticket office so we may exchange the ticket to reflect the adult price and include the Municipality of Anchorage fee.

The MOA requires that all adults pay this fee. The difference in the total price of the ticket will also be collected at the time of the exchange.

All ticket sales through CenterTix are final. Refunds are only available for cancelled or rescheduled performances.

For rescheduled performances, refund requests must be processed prior to the new performance start time. Please allow time for staff to contact you to complete the refund prior to the start of the event. Requests received prior to the event that have not been fully resolved before the event starts might still be eligible for an in-store credit that can be used on your next purchase instead of a refund.

If you are unable to use your tickets and you do not qualify for a refund, you may still have several options available to you:

• Donate the value of your tickets back to the event presenter. Many of our non-profit arts partners will use the funds from your donation to help fulfill their mission in our community.

• Exchange the tickets. Many tickets are eligible for exchange. Please call CenterTix at 263-ARTS (907-263-2787) to see if your tickets are eligible or visit our ticket exchange page for more information.

• Gift the tickets. Gifting the tickets to someone else will show your friends and family how much you care as well as put a smile on someone’s face.