FAQs
You’ll find many of your questions answered below. If you need additional help or information, please reach out to us.
order number
place of purchase
name of the purchaser
payment information (e.g. last 4 digits of the credit card number, payment total, etc.)
event name including day, date and time of the show
number of tickets purchased
approximate seat location purchased
Donate the value of your tickets back to the event presenter. Many of our non-profit arts partners will use the funds from your donation to help fulfill their mission in our community.
Exchange the tickets. Many tickets are eligible for exchange. Please call CenterTix at 263-ARTS (907-263-2787) to see if your tickets are eligible or visit our ticket exchange page for more information.
Gift the tickets. Gifting the tickets to someone else will show your friends and family how much you care as well as put a smile on someone’s face.
Seats designated for use by individuals with a mobility disability or that can accommodate a person seated in a wheelchair or scooter are labelled with a wheelchair icon.
For ASL interpreted performances, seats that offer a view of the interpreter and are designated for use by individuals who are deaf are labeled with an "i".
For patrons who experience some hearing loss, listening devices are available for use in the Atwood Concert Hall, Discovery Theatre, and Sydney Laurence Theatre. Please visit the house manager podium to obtain a headset.
Some patrons experience limited vision and need to be seated as close to the stage as possible. In these cases, select seats as close to the top of the map as possible to get the seats closest to the stage.
CenterTix is the primary source for tickets to all Broadway Alaska events and all events at the Alaska Center for the Performing Arts. We are not a ticket reseller.
CenterTix is also the primary source for many non-profit arts promoters in South Central Alaska. This means that we have the best prices and availability.
Every ticket we sell is CenterTix legit.
CenterTix sells tickets online at CenterTix.com, at the ticket office of the Alaska Center for the Performing Arts and over the phone at 263-ARTS (907-263-2787)
For business hours, contact information and office locations, please visit our CenterTix contact page.
During regular business hours, all transactions are handled by phone, email and chat only.
Walkup ticket sales are available immediately prior to events or by appointment only. The ticket office opens 90 minutes prior to most ticketed events at the PAC.
CenterTix has some of the lowest fees in the industry.
Because our fees are exactly the same online as they are over the phone and at our ticketing office, you can choose the most convenient shopping option for your busy lifestyle.
For more information view our ticket fees page.
A subscription ticket is purchased in a special promotion that includes tickets to several events.
A subscription package usually consists of tickets to three or more shows presented by the same organization. Often these tickets are sold at a discount and come with additional subscriber benefits. Not all event presenters offer subscription tickets.
View our subscriptions page for current season packages.
For most events, babies need tickets to enter the theatre.
Parents may hold children younger than two (2) years on their laps. Exceptions are determined on a show-by-show basis by the event’s organizer.
The Alaska Center for the Performing Arts recommends that children six (6) and younger are brought to family events and events specifically designed for children only. When young children come to an event, the accompanying adult is responsible for making sure the youngster does not disturb other audience members.
We recommend that you do not print your tickets. If you are having difficulty with your mobile tickets, please visit the box office on your way into the event. We will be happy to assist.
If you need to send your ticket to someone else, we recommend using the ticket transfer option. Ticket transfer becomes active as soon as the ticket delay period has passed.
Please contact us directly if you need assistance.
Ticket delay is a security feature of electronic tickets. Tickets are only valid if they have a QR code (a checkered square image) in the middle of each ticket. The delay period hides the QR code on tickets until 48 hours prior to the performance. Once the delay period has ended, the QR code will appear and make the ticket active.
Please do not try to forward tickets to guests until the delay period has ended. Tickets that do not have the QR codes are not valid for entry to events.
The link to forward a mobile ticket to a friend is under the QR code of each mobile ticket.
Pressing the “Ticket Transfer” link opens a new window that displays each ticket that is eligible for forwarding. Check all the tickets that you want to forward to the same email address and enter the destination email address. Press send. It's that easy.
Please be sure to enter the recipient’s address correctly. Alerting your friend in advance that you are sending the ticket is recommended.
We are always eager to improve our services and implement new ideas.
We’ve learned a few tricks that often lead to success. Please see if these ideas help you today.
Please enable popups. This allows useful information to be displayed in a new window to assist you.
Please enable cookies. This allows the shopping cart to keep track of your tickets.
Please refresh your screen. Pressing the "refresh" icon or CTRL+R is an excellent way to refresh your current page.
Please check for any browser updates. Often, known issues can be resolved by installing the latest updates to your device.
If you would like some additional help, please contact us directly for assistance.
Check your spam or junk email folder.
If you purchased your tickets online at CenterTix.com, you can log into your account and download your tickets directly from the website.
If you need assistance, please contact us directly. Please have your order number ready if possible. We can double-check the email address provided during the purchase process and resend the confirmation to you.
CenterTix can send you a password reset email.
If you cannot remember your password, enter your email address in the email/username field of the "Sign In" page and click the “Forgot your Password?” link located next to the login button. A password reset email will be sent to you.
You might need to check your spam or junk folder for this email. Please contact us for additional help.
Successful orders end with an “Order Placed” screen that clearly states that “Your order is complete.”
If your order did not complete and you received an error message, please press the “More Info” button for more information and recommendations.
For best results, please contact us. We want to help.
CenterTix can reprint your tickets and hold the replacements at Will Call.
Please contact us with as much of this information as possible:
Once we find a matching transaction, the lost tickets will be reprinted and placed in will call for you. A reprint fee of $1.00 per reprinted ticketed will be collected when the replacement tickets are picked up.
Please bring the ticket to the ticket office so we may exchange the ticket to reflect the adult price and include the Municipality of Anchorage fee.
The MOA requires that all adults pay this fee. The difference in the total price of the ticket will also be collected at the time of the exchange.
All ticket sales through CenterTix are final. Refunds are only available for cancelled or rescheduled performances.
If the event is not cancelled or rescheduled and you purchased ticket insurance and have a qualifying event, please consult your insurance policy for claim information and procedures.
For cancelled performances, refund information including refund eligibility and timeframe will be posted in the event description on CenterTix.
For rescheduled performances, refund requests must be processed by CenterTix prior to the new performance start time. Please submit refund requests as soon as possible to allow time for staff to contact you to complete the refund prior to the start of the event. Requests received prior to the event that have not been fully resolved before the event starts might still be eligible for an in-store credit that can be used on your next purchase instead of a refund.
If you are unable to use your tickets and you do not qualify for a refund, you may still have several options available to you:
The Alaska Center for the Performing Arts occupies the entire block between 5th and 6th Avenues, and between F and G Streets in downtown Anchorage.
The Alaska PAC has two separate lobbies. The Lorene Harrison Lobby (Parkside lobby) services the Atwood Concert Hall and is located on the F Street side of the building facing Town Square Park with entrances off of 5th and 6th Avenues. The Carr-Gottstein Lobby (South lobby) services the Discovery Theatre, the Sydney Laurence Theatre, and the Voth Hall and is located on 6th Avenue adjacent to Kaladi Brothers across from Humpy’s Restaurant.
Public parking is available in several sheltered garages and open-air lots within one block of the PAC. Please obey all posted signs when parking downtown.
Please consider staying home and taking care of yourself.
Please also notify CenterTix as soon as you realize that you cannot attend an event. CenterTix staff can help you transfer your tickets to someone who can use them and explore other options. Please call 907-263-ARTS (2787) or send an email to [email protected] or use our online contact form.
You can sign up for our event mailing list here.
When you join, you can indicate the genres of performing arts that interest you. We then send notifications of upcoming performing arts events that coincide with your interests.
Casual clothing is acceptable for all events.
Although not required, patrons of the arts frequently dress up for opening nights and gala events.
Policies regarding children vary. Some venues have a blanket policy about children. Others vary by show.
For events at the Alaska PAC, it is strongly recommended that children under 6 years of age attend family events specifically described as such by the presenting organization only. Except when posted, all patrons, including children and babies, must have a ticket for admittance. Please check the information posted in the event description for specific information.
The Alaska PAC offers a coat check service from October 1 through May 1.
Other venues should be contacted directly about their coat check facilities.
The PAC is implementing Evolv Express technology for weapon screening. Evolv Express is a touchless electronic security system using extremely low frequency radio waves (ELF) to detect weapons. Visitors pass through quickly without removing cell phones or other personal items.
No. Our entrances are setup with free-flow sensor technology that uses extremely low frequency (ELF) radio waves similar to electronic anti-theft systems used by big box stores. The system is able to spot weapons while ignoring harmless personal items such as keys, cellphones, belts, coins, tablets, laptops, and more.
Knives and weapons are not allowed. Possession of firearms in the Alaska Center for the Performing Arts is prohibited per Alaska Statute Section 11.61.220 (a) (2).
Compliance with all health and safety measures is required to enter and attend events. Everyone who arrives with prohibited items will be asked to secure the items off site and/or may not be admitted.
In keeping with FDA guidance on EAS and walk-through metal detectors, it is recommended that visitors with implantable or wearable medical devices consult their device manufacturer or physician for information relating to their own specific device. Please notify the security personnel upon arrival if you'd prefer special screening.
Our electronic screening uses extremely low frequency radio waves (ELF) in compliance with IEEE’s 2019 guidance for safe operation with the general public, which includes pregnant people and their unborn children. Please notify the security personnel upon arrival if you'd prefer special screening.
Although bags are allowed on the premises of the Alaska PAC, they are subject to search.
At the discretion of the venue’s representatives, bags may be required to be checked during the performance and not allowed into the theatre.
Generally, food that is purchased off site is not allowed inside the venue.
Although concessions are available for most events at the Alaska PAC, food is not allowed in the seating area of the theatres. Bottled water, purchased from the concessionaire, is permitted in all performance spaces.
Cameras, video cameras and other recording devices are not allowed inside the performance spaces of the Alaska PAC.
Any photographic, video or recording devices discovered inside the theatres may be confiscated. Exceptions to this policy will be posted in the event description.
Audio recording is strictly prohibited in the Alaska PAC.
Any recording devices brought into the theatre may be confiscated. Please remember that copyright laws are federal laws and carry strict penalties when broken. Many artists provide their own merchandise including performance recordings for sale in the lobby of the venue.
In accordance with Anchorage Municipal Code 16.65, the public is prohibited from smoking within 20 feet of all exterior doors and inside the building.
The Alaska PAC applies this prohibition to electronic cigarettes as well as all devices that produce smoke or vapor for individual use.
Late seating is determined by the presenter of the event.
When the presenter permits late seating, the stage manager signals the house manager that it is OK to let people into the theatre. When the presenter prohibits late seating, ushers prevent entry into the theatre until intermission (if there is an intermission). These late seating policies also apply to patrons who leave the theatre for any reason during the performance. A video screen is positioned outside the seating area so you can watch the performance in progress as you wait to be seated.
The staff of the Alaska PAC has been trained to assist during a variety emergencies. Please bring all emergency situations to the attention of staff as soon as possible.
EMERGENCY Fire Exits: Numerous convenient and clearly marked fire exits are located in all areas of the Alaska PAC. Please note the nearest exit as you take your seat. In case of emergency, the ushers will direct an orderly evacuation.
First Aid: Contact the nearest usher or venue representative.
The staff at the Alaska PAC searches for lost items after each and every performance.
If you have lost something in the Alaska Center for the Performing Arts, please contact us and provide as much information as you can. Please include the event date and time, and your seating area for the event.
A stream is a live or pre-recorded video of a performance that you watch online.
When browsing CenterTix, some events are labeled as “Streaming” or “Virtual Event".
To get your access to a stream, select “Purchase Stream” next to the event you want to watch. You’ll login to your CenterTix account and enter your credit card info as you complete your purchase. Later, you will watch the stream from your CenterTix account.
An email reminder will be sent to you the day of your stream that links to the login page. Once you login to your CenterTix account, you’ll be able to access your stream with the “Launch Stream” button next to the date and time of the stream you are watching.
Not all events will be streamed. Some events will continue to perform before a live audience only. Some events will only stream to a virtual audience whereas some will be mixed with both a live audience and a virtual audience.
Our streams are currently viewable in the United States only.
You can stream on any device that has an internet connection and a browser. This includes your desktop computer, laptop computer, tablet, and smartphone. You can also stream via the systems explained down below.
Minimum Requirements
A device with a stable internet connection and an internet browser that can log into your CenterTix account.
If you regularly cast videos from the internet to your TV, you can use the same process to access a stream. People regularly access our streams via their Apple TV, Chromecast, Roku and other web-enabled devices.
When buying a stream for someone else, we suggest that you contact CenterTix for assistance.
Streams are watched from inside the CenterTix account used to complete the sale. If the recipient does not participate in the purchase, they may not have the credentials to get into the account to watch the stream.
It is possible to exchange a stream to an account associated with the recipient's email address. To accomplish this, please use our exchange form or contact CenterTix staff at 907-263-2787.
No, please purchase only one stream per performance. Only one stream can be watched from your account at a time.
Please purchase each stream individually and then purchase all your live theater tickets together in a different order.
Streams cannot be purchased with other tickets, and multiple streams cannot be purchased in one order.
Yes, your stream access has a designated time and a limited viewing window. Anyone joining the stream late will miss everything that played before joining the stream.
You can check the start time of a stream by logging into your CenterTix account. Access will be granted to the stream at that time. We recommend logging into your CenterTix account at least several minutes ahead of time. This will give you plenty of time to connect, and trouble shoot as needed.
Make sure you are logged into your CenterTix account, and you’ll find a list of your upcoming streams above your recent orders.
You will watch the stream from your CenterTix account.
Please use the "Forgot your Password?" link on the CenterTix login page. A password reset email will be sent immediately to your email account.
No, your account is unique to you and it cannot be shared. Friends must create their own account and purchase their own access to a stream.
First, please check your spam folder (MailGuard for GCI customers) in case your confirmation email was filtered. If you still cannot find a confirmation email, please login to your CenterTix account. You should see your stream listed above your “recent orders” list. If not, please reach out to us using our chat feature, or send us a message from our CenterTix contact page. You can also call us at 907-263-ARTS (907-263-2787).
If you pause the stream for less than 5 minutes you will be able to restart it at the point that you paused the stream.
We recommend pausing the stream for 30 seconds to a minute to allow a buffer to build up on your device. This should keep the stream from being interrupted due to any slowness with your network.
Centertix staff will be standing by to answer your questions during every streamed performance. Call us at 907-263-ARTS (2787). You can also use the chat feature on our website to contact a representative.
You may want to reboot your device by powering it off and restarting it.
Safari users may need to unhide your IP address. Please select the Gear Icon on your home screen. Go to Settings / Safari / Hide My IP needs to be "Off."
Some adware blockers and other types of blockers can interfere with live stream events. Turning off these blockers before re-accessing the stream could help.
If you are using a VPN you may also experience an issue validating your stream credentials. This impacts some VPN providers but not all. If you are seeing an issue, you might disconnect from your VPN to see if that allows you access.
Yes, as long as you’re logging in from the same device you will be able to re-connect.
All sales are final and non-refundable. If you are having an issue viewing your stream, please contact us immediately through the chat in the bottom right of your screen or send us a message from our CenterTix contact page or call us at 907-263-ARTS (907-263-2787).
Options are extremely limited, please call CenterTix at 907-263-ARTS (907-263-2787) as soon as you realize you missed a stream to see what might be possible.
Scooters are allowed in designated areas. These seats are marked in the seat selection map.
Select seats labeled with a wheelchair icon to choose these seats.
Please check the "Accessible Services" tab in the description of each show for information about appropriate seat locations for audience members seated in a scooter. For example:
Exception: A standard scooter device cannot be accommodated in rows E and H at the front of the Atwood Concert Hall.
To ensure that emergency egress remains unimpeded, scooters are not allowed to rest in the aisles of the theatre. Anyone transferring to a theatre seat is encouraged to transfer to a wheelchair in the lobby before entering the theatre.
The Alaska PAC has elevators to all levels of all theatres.
For the Atwood Concert Hall, the elevator is located in the Lorene Harrison Lobby, which faces Town Square Park (at F Street between 5th and 6th Avenues).
For the Discovery Theatre, Sydney Laurence Theatre and Voth Hall, the elevators are located in the Carr-Gottstein Lobby, which faces 6th Avenue between F and G Streets. Each theatre has its own elevator that is clearly marked at street level.
All event spaces of the Alaska PAC have wheelchair-accessible seats on all levels and in all price categories.
CenterTix is committed to serving our customers who experience a disability or who have special needs. Wheelchair-accessible seats are available to patrons who will remain in a scooter or wheelchair for the event. These seats are available online at CenterTix.com, over the phone at 907-263-ARTS or in person at the CenterTix ticket office.
When you purchase tickets over the phone or at the ticket office, please inform the sales agent of your needs. When you purchase tickets online, select the performance you wish to see and then press on the area of the map where you would like to sit. Wheelchair accessible seats are marked with wheelchair icon.
If the event is General Admission (with no assigned seats), you may purchase any ticket and choose appropriate seats when you arrive for the event. To communicate any special needs or concerns, please contact CenterTix at 907-263-2787 or send an email to [email protected].
If all seats designated as wheelchair accessible are already sold, how can a patron in a wheelchair be accommodated?
Please contact CenterTix staff to help select an alternate seat that may serve your needs.
What happens to the wheelchair if a patron transfers to a permanent seat?
The patron’s wheelchair is moved by an usher to a lobby space as close as possible, out of the way of safety evacuation routes.
Who can help me get a complimentary wheelchair for use inside the building?
During events, the House Manager can arrange a wheelchair for an audience member’s use while visiting the Alaska PAC. Please inquire at the ticket office or with any usher for assistance locating the House Manager. If arranged in advance, please contact CenterTix at 907-263-2787 or send us a message.
CenterTix and the Alaska Center for the Performing Arts has an Accessible Services Program to better serve patrons who experience disabilities. It is our goal to provide a fully enjoyable experience to all patrons.
View our Accessibility page for more information regarding the services.
Only service dogs and ponies are welcome. Service animals are not allowed to sit in the aisles. If your dog cannot sit under your seat, please contact CenterTix to find an appropriate seat location that has sufficient space beside it to accommodate your service dog.
How early should I arrive?
Please plan to arrive at least 30 minutes prior to curtain in order to arrange your parking needs and enter the theatre in time for the show. The theatres generally open for seating 30 minutes before curtain.
CenterTix is happy to exchange seats to an more accessible seat as long as such seats are available. Check our ticket exchange page for more information.
All theatres have accessible areas for seating. Some require entrance through designated doors. Please contact CenterTix for details.
What is the Pace Door?
The Pace Door is a separate entrance to the Atwood Concert Hall that allows patrons with disabilities direct access to the front of the theater. Only the front row of section 700 and the aisle between sections 500 and 700 are accessible through this door.
The Pace Door is located on 5th Avenue between F and G Streets and is only open to the public immediately prior to an event in the Atwood Concert Hall. We recommend that you wait in the Lorene Harrison Lobby until the house is officially opened by the presenter which usually occurs 30 minutes prior to curtain. An announcement will be made in the lobby once the house is open for seating. The Pace Door does not provide direct access to restroom facilities or concessions.
Is there an usher standing outside the Pace door or do you knock or what?
An usher is stationed just inside the Pace Door immediately prior to and during Atwood Concert Hall events. Latecomers who arrive after the show begins should come to the Harrison Lobby first to alert staff to meet them at the Pace Door.
The best seats will vary depending upon individual needs. When in doubt, CenterTix staff is ready to assist with choosing the best seating for you and your guests.
CenterTix does not hold seats for people with disabilities. Instead all seats are available at all ticket sales locations including online.
For general admission shows, please purchase any seat to ensure admission. You may wish to contact CenterTix to communicate your needs. We will then pass this information to the event staff to help make your experience as enjoyable as possible.
For shows with reserved seating, seats that have been designated as appropriate for individuals with disabilities are labeled accordingly.
If you need assistance selecting seats, CenterTix staff will make every effort to fulfill your special requests. Please contact us at 907-263-ARTS (2787) or submit an Accessibility Request.
